Shipping policy

Last Updated: February 17, 2026

Every pair is made with intention. 
From checkout to delivery, our process is built to be clear, fair, and responsible.

PART I — SHIPPING POLICY

1. Order Processing 

  • Orders are processed within 24–72 business hours after payment confirmation.
  • Orders placed on weekends or public holidays begin processing on the next working day.
  • During limited drops or high-volume releases, processing times may extend slightly.
  • Once dispatched, you will receive a shipping confirmation email with tracking details.

2. Delivery Timelines

Delivery timelines begin from the date of dispatch, not the date of order placement.

  • India 
    Standard: 3–7 business days 
    Expedited: 1–3 business days (where available) 
  • International 
    Standard: 7–21 business days 
    Express: 3–7 business days 
  • Timelines are estimates and may shift due to courier delays, customs procedures, weather conditions, or regional disruptions.

3. Shipping Charges 

  • India 
    Shipping charges, if applicable, are calculated at checkout. 
    Cash on Delivery (COD) orders incur a ₹100 service fee.
  • International Shipping Charges Are Calculated At Checkout Based On Destination And Service Level. Any Customs Duties, Import Taxes, Or Other Regulatory Fees Imposed By The Destination Country, If Applicable, Are The Responsibility Of The Recipient.

4. Tracking 

  • Tracking details are shared once your order is dispatched.
  • All tracking updates are managed by the courier partner while the shipment is in transit.

5. Incorrect Address & Failed Delivery 

  • Customers are responsible for providing accurate shipping details.
  • If a delivery fails due to incorrect information, refusal, or repeated unsuccessful attempts, re-shipping charges will apply.
  • Original shipping charges are non-refundable.

6. Damaged or Lost Shipments

  • If your order arrives damaged, report it within 48 hours of delivery with clear photos.
  • If a shipment is marked delivered but not received, notify us immediately so we can initiate an investigation with the courier. 

7. Delays Beyond Our Control

  • We are not liable for delays caused by courier disruptions, customs inspections, natural disasters, government restrictions, strikes, or force majeure events.

PART II — RETURNS & EXCHANGES POLICY

1. 7-Day Return Window

  • Returns and exchanges must be requested within 7 days of delivery on eligible products.

2. Eligibility Conditions

To qualify for an exchange or return, the product must meet all of the following conditions: 

  • The item must be unused and unwashed.
  • The product must be in its original, saleable condition, with all tags, seals, and labels intact.
  • Any tampering, removal, or damage to tags or seals will render the item ineligible.
  • Outsoles must show no signs of use, scuffing, or dirt.
  • The item must be returned with original packaging, including shoebox, dust bags, extra laces, and any accompanying inserts or accessories.

Products that fail to meet these criteria will not be accepted for return or exchange. 

3. Non-Returnable Items

The following are not eligible for refunds unless defective: 

  • Limited drops
  • Sale items
  • Gift cards
  • International orders 

Size exchanges are subject to availability. 

4. Return Process (India)

For eligible domestic returns, doorstep pickup will be arranged. 
In rare cases, customers may be required to self-ship to a designated return hub. 

5. International Orders

Returns and exchanges are not available on international orders. 
Echos above runs true to size, and we strongly encourage careful selection before purchasing.
In case of a manufacturing defect or incorrect item, please notify us within 48 hours of delivery and we’ll work towards an appropriate resolution.

Return address (if applicable at customer’s expense):

Echos Above Private Limited
Plot No.A-I, Old Door No. 80/2, New No. 2,
Velachery Road, Raj Bhavan Colony,
Guindy, Chennai, Tamil Nadu – 600032

6. Refund Process 

Refunds are processed within 48 hours after inspection approval. 
Banks may take 5–7 business days to reflect the amount. 
Original shipping charges are non-refundable.

”Please note that a standard deduction towards shipping, handling, and reverse logistics will be applied to all refunds”

7. Right to Refuse

We reserve the right to refuse any return that shows signs of wear, misuse, or does not meet eligibility conditions. 
All inspection decisions are final.

8. Replacement Product Policy

In the event a return, exchange, or replacement is approved and a new product is issued, the replacement item will not be eligible for any further returns, refunds, or exchanges. All such orders are considered final sale.

Customer Support 

Email: hello@echosabove.com 
Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM IST 
Contact number: +91 8925264409